Shipping Policy

Shipping Policy

At Hardwood Flooring Depot, we aim to make your delivery experience as smooth as possible. Please review our shipping policy details below:

1. Delivery Method

   • All deliveries are curbside. If you would like your order brought inside your home, please notify us in advance. Shipping companies charge for this service, and we will be happy to provide you with a quote.

2. Delivery Equipment

   • Most deliveries are conducted using trucks equipped with liftgates. In some cases, deliveries may be made inside a garage if easily accessible.

3. Inspection at Delivery

   • It is important to inspect your materials upon delivery. If you notice any damages or missing items, please note this on the Bill of Lading. This documentation protects you in case of discrepancies. If you're not present, please ensure a designated person checks the materials for damages and confirms the quantity matches your order. We cannot assume responsibility for any shortages or damages not noted on the Bill of Lading.

4. Delivery Schedule

   • Shipping companies do not deliver on weekends or holidays.
   • Smaller orders will typically be shipped via FedEx Ground, UPS Ground, or Postal Services, while larger pallet-sized orders will utilize reputable nationwide common carriers.

5. Shipping Timeline

   • We strive to ship your order within 3 to 7 days of your purchase, with an expected arrival time of 3 to 10 days after shipping. However, Hardwood Flooring Depot makes no guarantees regarding delivery times. You will be informed by the shipping company regarding the day and estimated time range for delivery.

6. Product Verification

   • Upon receiving your shipment, please check for the correct count, style, and color of the products ordered, as well as any potential damages. If there are damages, do not refuse the delivery. Accept the shipment and note the damages on the Bill of Lading so we can assist you with a replacement.

7. Accessibility

   • Some locations may not be accessible by larger trucks. Shipping companies are aware of such cases. When scheduling your delivery, please inform them of any accessibility issues. They may use smaller trucks for delivery or provide a nearby hub address for you to collect the materials.

8. Documentation of Delivery

   • We highly recommend taking photographs upon delivery, especially if damages are evident. These images can be shared with us to expedite claims with the shipping companies.

Thank you for choosing Hardwood Flooring Depot. If you have any questions regarding our shipping policy, feel free to contact us for assistance.