Customer Service / Shipping and Return Policy

Shipping & Delivery

Local deliveries are performed by our own drivers and trucks within 50 miles of our location. All other deliveries are done through common carriers. All deliveries are curbside. Please consider accessibility on your street and driveway prior to placing an order. Orders are shipped via full size semi trucks, if one can not access your delivery address, your load will be delivered with a smaller truck. To transfer the load to a smaller vehicle and redeliver will cost you additional fees. If delivery to your home is unsuccessful, you will be instructed to pick your material up at the closet terminal to your address, in which case your residential delivery fee will not be adjusted. 

 

We operate out of our own warehouse. This enables us to shrink wrap and package every shipment that goes through our distribution center with great accuracy. We make all possible efforts before delivery as to material and color accuracy, kindly check your material for colors and product before signing the bill of lading.

You must inspect your order for damages and/or missing items. All unforeseen delivery mishaps must be written on bill of lading. Failure to inspect and report damages or missing items on bill of lading will release eFloorsUSA.com of all accountabilities upon delivery. Kindly have your invoice present to make certain of your order's complete delivery.

We try very hard to give you an exact delivery date. Most deliveries are done within 2-7 days regardless of location. If your material is back ordered, your delivery will be done within 2-7 days of receiving the material in our warehouse.

Be sure to retain a copy of bill of lading for your records. 

If you have any questions at time of delivery during business hours please call:
949 582 5200

For questions and inquiries after hours please call:
949 394 1566

Alaska, Hawaii and Canada
For shipping quotes to Alaska, Hawaii and Canada, please call us.

P.O. Boxes

We do not ship material to P. O. Box addresses.

APO/FPO military addresses:

We do  not ship to APO/FPO military addresses.

We thank you for your business and support.
Hardwood Flooring Depot
Management

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Returns & Replacements

Hardwood Flooring Depot Strives to provide best customer service. 

We understand sometimes it is necessary to return unused materials. In these cases we recommend that you keep four boxes or less of the material purchased. This is strongly recommended since at times you will have damages, repairs and mishaps that can be taken care of with the same material, same run and same stain dye. They do come handy when needed. 


The minimum carton return amount is four. Returns or exchange must be completed within 15 days of delivery or pick up. Returned materials have to be in original unopened boxes and resalable. You can return to our physical address or have it shipped to us. You are responsible for any freight charges on returns or exchange items.

All claims towards your materials have to be made within three days of pick up and/or delivery. All exchanges and returns have to be completed within 15 days of pick up or delivery. Returned or exchanged items are subject to a 30% restocking fee. 

You have a right to cancel your order. You need to call to cancel your order prior to shipping. In case you wish to cancel an order, call us at 949 582 5200. We will follow up with emails and phone calls to remedy the situation. 

Sometimes a promotional shipping rate is given for materials delivered. The same promotion can not be given on returns' freight. 

Non-returnable items are as follows:
Accessories, adhesives, underlayments, moldings, cleaning products
Odd lots and special sale items, truckload specials, weekly specials, clearance items, we absolutely do not accept any returns on discontinued items nor make any refunds on those products. 

If you receive a wrong item, kindly send a picture of the tags on the material or simply email us with the information on the box. We will take care of it for you as fast as humanly possible. 

Damage Policy:
In case you receive damaged goods. Do not refuse it. Accept the load and note the damages on bill of lading. Refused materials will incur additional charges on our part and certainly decrease chances of getting speedy resolution. You will be responsible for charges incurred on refused materials. If you refuse it, damages will not be noted on bill of lading which will make it difficult to process and redeliver materials. 

We deal with valid, responsible and know carriers. By law they are responsible for damaged goods. In fact they own it and have 120 days to inspect and / or pick up the material. Meanwhile we will start a claim with them and will ship you new items. 

It is solely your responsibility to inspect and approve of the materials delivered. Failure to inspect material and note damages or discrepancies on bill of lading will cost you.



We thank you for your business and support.
Hardwood Flooring Depot
Management

Intro:

Today's households endure more traffic than ever. And for those needs we are proud to provide you with the finest that flooring industry offers today. Whether one chooses wood flooring with its superior beauty, strength and quality or natural stones for that aged old signature of sturdiness or carpeting for colors and comfort unmatched by other floors, we guarantee the peace of mind needed to purchase the finest material and service at lowest prices possible.With over two decades of experience in the field of flooring, knowledgeable staff and low prices you are certain to find all your flooring needs fulfilled at Hardwood Flooring Depot.We strive to please our clients, introduce, and provide up to date products, with best warranties. Great inventory of all sundries. From glue, sealer, leveling compounds, pads for carpet and underlayment for laminate flooring, baseboards, finish molding for both hardwood and laminate, all the way to the cleaning products and oils needed to maintain the floors you purchase from us. Once again, Hardwood Flooring Depot is here to serve all your flooring needs. Try us, you will be a client for life.

Why US:



Experienced and Certified Installers

Owner run and operated Business
Commercial and Residential jobs
Sanding and Reifishing Projects
Free in Home Estimate
Worker's Comp. Ins.
Wholesale to Public
Major Brands

SERVICE AREAS:

FROM PALM SPRINGS TO SAN DIEGO, FROM SANTA BARBARA TO VICTORVILLE, LOS ANGELES COUNTY, ORANGE COUNTY, SAN BERNARDINO COUNTY, RIVERSIDE COUNTY, SAN DIEGO COUNTY

ALISO VIEJO, ALTADENA, ANAHEIM, BREA, CHINO, CHINO HILL, CORONA, COSTA MESA, CYPRESS, DIAMOND BAR, FULLERTON, GARDEN GROVE, HEMET, HOMELAND, HUNTINGTON BEACH, IRVINE, LA HABRA, LA PALMA, LAGUNA BEACH, LAGUNA HILLS, LAGUNA NIGUEL, LAKE ELSINORE, LAKE FOREST, LOS ANGELES, MENIFEE, MIRA LOMA, MISSION VIEJO, MORENO VALLEY, MURIETTA, NEWPORT BEACH, NEWPORT COAST, NORCO, ORANGE, ONTARIO, PASADENA, PERRIS, PLACENTIA, POMONA, RIVERSIDE, SAN JACINTO, SANTA ANA, SUN CITY, TEMECULA, TUSTIN, TUSTIN RANCH, WEST COMVINA, WESTMINSTER, WILDOMAR, YORBA LINDA

PRODUCTS:

We have added: Shaw Caress Carpet, Melange Tiles, Marazzi Tiles, American Olean Tiles, Newer Pet Proof SmartStrand Carpets, MSI Quartz and Stones and tiles, Wood Looking Porcelain Tiles from different manufacturers

Hardwood: Alston Hardwood, Anderson Floors, Armstrong, Belair Hardwood, Bruce, BR-111, Carlton Hardwood Flooring, Castle Combe Oiled Floors, Dynasty Hardwood Flooring, DuChateau Hardwood Flooring, Elegance Exotic Hardwood Flooring, Ernest Hemingway Flooring, Garrison Hardwood by Oldmaster Products, Gemwoods Hardwood Flooring (California Classics Flooring), Hallmark Hardwood Flooring, Johnson Premium Hardwood Flooring, Kahrs Hardwood Flooring, Lauzon Hardwood, LM Flooring, Mannington Hardwood, Max Windsor Hardwood Flooring, Millstone Hardwood Flooring, Mirage Hardwood, Mission Collection Hardwood Flooring, Mullican Hardwood, Navarre Oiled Floors, Pinnacle Hardwood, Premier Flooring Solutions, Provenza Floors (Antico, African Plains, Heirloom, Planche, Classico, Palazzo, Old World Oiled Floors), Reward Hardwood Flooring, Royal Oak Collection, Oasis Hardwood Flooring, Tecsun Hardwood, UrbanFloor, Urban Hardwood Flooring, Virginia Vintage by Anderson.
Laminate: AJ Trading Lamiante, Alloc Laminate, Armstrong, Belair Laminate, Endless Beauty Laminate, Garrison, Formica, Gemwoods Laminate, Max Windsor, Mohawk, Oasis Laminate, Provenza Harmony Laminate, Quick-Step, Tecsun.


Bamboo: Belair, Garrison, Johnson, Tecsun, Teragren
Cork: Natural Cork, Wicander, IPO Cork
Luxury Vinyl: Armstrong, Belair, DuChateau, Karndean, Konecto, Metro Floors, CoreTec Luxury Vinyl Engineered Flooring, Aurora WaterGuard, Coretec One, Coretec Plus, Coretec Plus Design, Coretec Plus HD, CoreTec Plus XL, Coretec Plus XL, DuChateau Vinyl, Eternity Lucury Vinyl, Farmstead Woods Vinyl, Garrison Aqua Blue, Hallmark Vinyl Courtier, Johnson Vinyl SeaScape Collection, Johnson Waterfront Collection, Mannington Adura Max, Mega Clic Grand Legend, Metroflor, Mission Collection Cortona, Mohawk SolidtechGrandwood, Revelance, Variations, Novacore, Paradigm, Protek, Provenza Moda Living, Provenza Uptown Chic, Republic WPC, Reward Vinyl, Shaw Vinyl, SLCC Vinyl, Tecsun Vinyl, Unistep Metropolis, Virgina Prime Luxury Vinyl
Carpet: Mohawk Carpets, Beaulieu Carpet Mills, Horizon, Wundaweave, Milliken Carpet Mills, Shaw Carpet, Gulistan Carpet Mills
Tile: Bedrosian Tile, Emser Tile, Eleganza Tiles, Arizona Tiles, MS International, Gramar, Marblex, Marbolis, Pacifica Wholesale, Dal Tile........

Love Your Floors 

PROVENZA FLOORS 

ALWAYS COPIED, NEVER DUPLICATED

CORTEC ORIGINAL ENGINEERED LUXURY VINYL FLOORS 

CORETEC ORIGINAL HOME PAGE

WATERPROOF, KIDPROOF, PETPROOF, LIFE PROOF 

RESIDENTIAL AND COMMERCIAL CARPET TILES  

PATTERN CARPETS FOR YOUR STAIRWAY, OR THAT CUSTOM RUG YOU ALWAYS WANTED 

YOU IMAGINE IT, WE WILL MAKE IT FOR YOU

LARGE FORMAT TILES, WOOD LOOK TILE PLANKS 

TILE HOME PAGE

TILES AND PLANKS THAT LAST FOREVER, YET DESIGNED TO ADD WARMTH TO YOUR HIOME

LUXURY VINYL LIKE YOU'VE NEVER IMAGINED 

LUXURY VINYL FLOORING PAGE

WATERPROOF, KIDPROOF, PETPROOF, LIFE PROOF, LVT AND SPC LUXURY VINYL FLOORS